In case you have a website, a problem might always occur and it does not automatically need to be connected to the web hosting service. For instance, something might go wrong when you update an Internet application or some critical content might be edited or erased incidentally. Irrespective of what the nature of the problem is, you’ll need to get in touch with the help desk staff and ask them to retrieve a backup or to help you troubleshoot the problem that you are struggling with. How fast they will do that will predetermine the length of time that your websites will be unavailable. For specific websites such as social networking sites or Internet shops, an elongated unreachability can often mean losing customers and cash. That being said, it’s important for you to use the services of a company that offers not only a very good customer support service, but also a prompt one.
One-Hour Response Guarantee in Web Hosting
Our Linux web hosting come with a one-hour reply guarantee, so regardless of what question or obstacle you may have, we will always be there to help you out. Actually, it rarely takes more than 30 minutes to get a problem solved or an inquiry answered, and this is valid for both pre-sales and technical matters. Our customer service team representatives are available 24/7, even on official holidays and weekends, which goes to say that you will obtain immediate support at any time. We know just how expensive time can be, so by the time we respond to your trouble ticket or e-mail, we’ll have explored the matter and, if we haven’t figured out a solution, we will supply you with more information about what you have to do on your end – when the case demands this. With our support service, you can rest assured that there will be someone to lend you a hand immediately, irrespective of what time it is.
One-Hour Response Guarantee in Semi-dedicated Servers
With a semi-dedicated server account from us, you can take full advantage of our mega-fast support service. You will obtain a reply to any ticket posted via the web hosting Control Panel or e-mail sent to our tech and customer support team in no more than sixty minutes. The response time is guaranteed and it is valid regardless of the matter – billing or technical. Often, it takes significantly less time to explore and resolve a problem. We’ll give you more details in case the solution involves something that has to be done on your end. If you touch base with us during weekends or official holidays, the response time will be exactly the same and due to the fact that our support staff is available day and night, you’ll receive prompt assistance for practically any billing, technical or general issue regardless of the hour.