Client Support Channels
A Sixty–Minute Ticket Response Time Guarantee
We provide a 1–hour response time warranty for every trouble ticket or e–mail that you submit to the tech support team. We will rapidly respond to all the typical queries and forward the case to our server administrators in case further assistance is required. If you order the Managed Services package, we will execute any of the included services at a time that has been agreed upon upfront.
A First–Rate Client Support Service
Our help desk support staff will be online for you 24–7–365 should you require help with the Web Control Panel or with any of the applications that we pre–install for your convenience on the dedicated web hosting server. And if you need help with all the regular admin tasks on your server, you can examine our Managed Services package, which includes data backup hard drive space, OS updates on a weekly basis, installation and problem troubleshooting procedures, server monitoring and restarting services, etc.
An Intuitive Help Area
Each dedicated server comes with our free–of–charge Web Control Panel, which features an extensive knowledge base and a selection of how–to video tutorials. Whenever you require assistance working with the Web Control Panel, just press the Videos or Help buttons in the top right corner.