A 99.9% Server Uptime
The chief advantage of creating your very own web hosting platform is that you do not have to be worried about compatibility issues – you set up a particular set of software tools in such a manner so as to be compatible with a particular set of hardware parts. The final result is something much more stable and dependable, since there are much less potential chances of failure. We have set up our cloud hosting system atop time–proven hardware elements plus a seriously modified version of Security–Enhanced Linux in order to create an incredibly secure environment for all your web sites.
That’s why, with each of our Linux web hosting packages we give you a 99.9% server uptime guarantee. This guarantee is valid for all our datacenters.
A 99.9% Network Uptime
Apart from our cloud hosting platform, we’ve also built our own internal network in all our datacenters. Everything is based on top–drawer hardware furnished by Juniper. And on each router, we’ve put a firewall with an advanced algorithm to successfully sieve all dubious requests.
This way, in each of our data center facilities – in our US data center, in our UK data center, in our FI data center, in our Eastern Europe data center as well as in our AU data center, you can enjoy a 99.9% network uptime guarantee. And this uptime guarantee applies to all hosting packages in each datacenter.
A 30–Day Money–Back Guarantee
Our company offers a 30–day money–back guarantee with all our cloud hosting plans. If you’re unsatisfied with our hosting services, or if you think that they are insufficient, or if you decide that you require a VPS service rather than a cloud hosting package – we will give you a full refund, no questions asked.
All domain name registrations are non–refundable, but you will continue to have total control of your domain names even if you cancel your web hosting account with us.
24/7 Technical Support
If you have ever had to wait for hours to receive an answer, you are aware of how maddening this can be, particularly if your website is on the line. For this reason, we offer a 24x7 support service with a 1–hour response time guarantee. Irrespective of what happens or what holiday it is – our tech support engineers will be right here and they’ll answer you within an hour. And the best thing is that their average support ticket response time is well under 20 minutes!