There are several ways in which you can get in touch with the hosting company whose services you are using, but the one that you’ll always find no matter which company you pick is a support ticket system. It’s the easiest means of communication for a number of reasons. In case no customer service technician is free at the moment and they are all occupied, a phone call may not be replied to, but a ticket will always hit home. Also, you can copy & paste large pieces of info without needing to worry about typographical mistakes, and in case a specific problem needs more time to be solved or a number of responses have to be exchanged, all the info will be in the exact same location, so either party can always see the comments left by the other one. The drawback of using tickets to get in touch with your hosting company is that they’re usually separate from the web hosting platform, which goes to say that if you need to provide info or to adhere to directions, you’ll need to use no less than two separate accounts and this number can grow if you want to manage a number of domains. Moreover, lots of web hosting companies respond to tickets after several hours, or even once in every twenty four hours, and for you as a customer, this simply means wasted time whilst waiting for a reply.
Integrated Ticketing System in Web Hosting
The ticketing system that we are using for our Linux web hosting isn’t separate from the web hosting account. It is included in our fully featured Hepsia Control Panel and you will be able to visit it at any time with only several clicks of the mouse, without signing out of your hosting account. The ticketing system features a quick-search field, so you can trace virtually any ticket that you have already sent, if necessary. Furthermore, you can read knowledge base articles that are relevant to various problem categories, which you can pick, so you can learn how to resolve a specific problem even before you submit a ticket. The response time is no more than one hour, which suggests that you can get swift assistance at any moment and in case our support team suggests that you should do something in your hosting account, you can do it right away without the need to leave the Hepsia Control Panel.
Integrated Ticketing System in Semi-dedicated Servers
The Hepsia Control Panel, which comes with all our semi-dedicated servers, was designed with the idea that you should be able to manage everything related to your account from one single location and the support tickets make no exception. Our ticketing system is built into the Hepsia hosting Control Panel, so, if you have a query or stumble upon an issue, you can get in touch with our client support staff members on the spur of the moment without needing to sign into a completely different admin interface. You can search through your website files or check various settings within your account while you send a new ticket or read the answer to an older one. If you’ve got an enormous number of tickets and you’d like to find a particular one, you can take advantage of the intelligent search functionality, which is available in the Help section. We guarantee that you’ll obtain a reply in no more than 1 hour irrespective of the nature of your enquiry or issue.