Discover just what phone support entails in the web hosting community.
Despite the fact that this isn't the mainaspect in order to distinguish a reliable web hosting provider from a bad one or a reseller from a real supplier, having the option to call and consult with a live person is a sign that you aren't using the services of a one-person firm and that you will be able to reach somebody when you're looking for help. The telephone support for website hosting services may vary from common to professional, thus the problems which can be resolved with a phone call vary depending on the provider. Usually, these issues are simpler and feature billing or first level tech issues as more difficult issues usually need a support ticket where both you and the system administrators can track the proceedings with a particular issue. However, having the option to phone call your provider can save you lots of time and efforts for the numerous small issues that may eventually show up at the time you manage your web hosting account.
Phone Support in Web Hosting
We know that being able to communicate with a live representative is very important, so we have three support lines around the globe (USA, UK and Australia) and you can reach us on the phone for fourteen hours a day. In case you consider purchasing one of our Linux web hosting
, for instance, you are able to give us a call and find out more about our solutions before you order in order to ensure that we do match all system requirements for your websites. After your purchase, you will be able to call us about any sales or billing troubles you may have, or receive any kind of general or basic tech information that you need. We've tried to find the perfect balance between telephone and ticket support, so for solely technical matters you'll have to use the ticketing system, that will make it easier to track the communication and any new developments in the resolution of the issue.
Phone Support in Semi-dedicated Servers
If you need more details for the semi-dedicated servers
that we supply, you are able to call some of the three support lines that we have across the globe - in the United States, the UK and Australia. In this way, you can check ahead of time whether our services are appropriate for your sites. In case you are already our client and you have a semi-dedicated account, you can contact us over the phone for 14 hours every day about any kind of billing or common matters. For entirely technical issues you will have to use our ticketing system and contact our technical support as someproblems just require more time to be taken care of, but we can help you on the phone with a number of minor technical issues as well, saving you the time and efforts.