If your website hosting company offers live chat support, you will be able to talk with a representative in real-time and learn useful info or get a problem resolved promptly. The advantage of using chat instead of calling to talk with a live person is that you will need just a computer with access to the world wide web, so you won't pay any rates in the event that you're in a different country or state. What's more, it'll be a lot easier to copy and paste info for example domains, usernames or error messages in other words details which are sometimes difficult to give to the other party over the phone. The real-time chat is also a considerably quicker approach to contact the hosting supplier's support team in comparison to using a ticketing system. Last, but not least, in case some issue needs a bit more time to be resolved, you're able to do something different while you wait for assistance on the live chat, therefore you won't waste time - something that's impossible if you're on the phone.