A lot of persons who start using their very first web hosting account, or switch companies, typically have enquiries regarding how particular operations are executed or face obstacles when setting up various things such as emails, website settings, etc. That is the reason why, a lot of companies have compiled documentation with the most standard questions and problems in order to help their customers receive information quickly and seamlessly. As a result, the client service staff members can concentrate on actual issues that some clients may be experiencing, since the solution for the smaller things will be available online and clients will be able to easily resolve them without getting in touch with the tech support team. Having in-depth documentation is extremely important, especially for new clients with no prior experience at all, since the web hosting service involves a host of features and lots of people can get bewildered about what action to take. A good information repository can both help you do the things that you want and learn how the hosting service works as a whole.
Extensive Online Documentation in Web Hosting
If you’ve ordered your very first web hosting package through our company or have moved your website over to us, you’ll grow accustomed to our services and our created-developed Hepsia hosting Control Panel very quickly thanks to the fact that we have prepared an extensive web-based knowledge base where you can find all the info that you may ever need – both general info in regards to the service as a whole and more concrete info about the separate features that you can make use of and the issues that you may face. The articles themselves are available in two places. The entire article list can be accessed through the Control Panel’s Help section. You can read relevant articles about the different features in every Control Panel section too. You can become aware of how to do virtually everything, from creating an .htaccess config file to managing an electronic mailing list, and all the articles include in-depth guidelines, so you’ll never become confused because of an ambiguous text. Naturally, in case you stumble upon a more specific obstacle and you are unable to find a solution in our knowledge base, you can get in touch with our help desk team 24x7x365.
Extensive Online Documentation in Semi-dedicated Servers
Our company’s semi-dedicated servers come with a rich online article archive where you can find any info that you might require about our web hosting services or about the Hepsia Control Panel that we use. We’ve compiled it on the basis of the feedback that we have gathered from our clients throughout the years and, hence, our articles cover specific problems that you may bump into and offer the most effective means of recovering them, for example getting a 500 Internal Server Error message or not being able to send emails from your desktop PC although you have the right SMTP settings. The articles are available in each section of the Control Panel and you can browse them whenever you need. They can help you widen your knowledge not only about our platform, but also about the hosting sphere in general, as they feature thorough guidelines and general information such as what file permissions or cron jobs are.